FAQ

How long can we get a reply after we send you an inquiry?

We will reply to you within 12 hours after receiving the inquiry.

Are you a direct manufacturer or a trading company?

We have two factories, and we also have our own international sales department. We sell our own products.

What products can you offer?

We mainly produce refrigerators, freezers, display cabinets, washing machines and electric heaters.

Can you make customized products?

We will produce customized products according to the customers and the market.

What is the production capacity of your company?

The factories currently have a production capacity of 1 million refrigerators, 1 million freezers, 1.5 million electric heaters and 1 million washing machines.

How many employees are there in your company and how many technicians are there?

The company has more than 2000 employees, including about 100 professional technicians and about 10 engineers.

How do you guarantee product quality?

First of all, we will have corresponding inspection during each process. For the completed product, we will do 100% full inspection according to customer requirements and international standards. Moreover, we have advanced and complete testing equipment in the industry.

What is the terms of payment?

When sending quotation, we will confirm with you the way of transaction, like FOB, CIF, CNF or other ways. We usually pay 30% advance payment before the production, then pay the balance against B/L. Most of the payment is T/T, of course L/C is also acceptable.

How can the goods be delivered to the customers?

Usually we ship goods by sea, because we are in Ningbo. We are only 73 kilometers away from Ningbo Port. It is very convenient to export by sea and the price of shipping is very high.

Which countries do you export your goods mostly?

Our products are mainly exported to Algeria, Iraq, Morocco, the United States, Libya, Indonesia, Malaysia, the Philippines, Nigeria, Paraguay, Myanmar, India, Chile, Angola, Bangladesh, Kazakhstan and other countries of the world.

How long can it be delivered after placing the order?

We will stipulate a delivery date according to the customer's needs. Normally, it will be finished within 45 days after placing the order.

How long can the goods arrive in the customer's hands?

Usually the time of sea transportation varies from region to region. It is about half a month in Southeast Asia and about two months in Africa and America.

What happens to the quality of goods?

a.When we shipping the goods, the factory sends vulnerable parts to customers for routine maintenance.
b.If batch quality accidents happened, the factory will send technicians and engineers to to coordinate the solution and assume relevant responsibilities.

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